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Q. Why is my product not showing on google? A. There could be a number of different reasons so it's best to contact us at tickets@respax.com so we can check for you. However, here below is a list of the most common reasons why which you can . Please check over your products first :to identify if any of these reasons apply.
None of the related POIs is eligible for the program: This is a tricky one. At present, there’s is no way for you to identify if any of the POI’s are eligible or not. However, whenever you are adding or editing POI’S for your products, we recommend that you contact us at tickets@respax.com so we can check if the POI is eligible or not and so we can advise on an alternative.
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Price policy not followed: Click here to read.
Price is higher on booking page: At least one price option has a final checkout price higher than what was sent to Google. Please make sure the price on the booking page matches the price in the Livn Portal. Note: If the currency is different on the booking page compared to what is in the Livn Portal please ensure you convert the correct pricing, so they match accurately.
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