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Click here to access the official Livn FAQ Page. Below are a couple of some common questions/issues that customers can experience. |
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Why is my product not showing on google?
A. There could be a number of different reasons so it's best to contact us at tickets@respax.com so we can check for you. However, below is a list of the most common reasons why. Please check over your products first to identify if any of these reasons apply.
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Missing/Incorrect categories: In the Livn Portal try to add as many relevant google categories to your products as you can. Ensure you select either ‘guide tours’ or ‘self-guided, make sure you choose the right one that is relevant to your tour/activity.’ Do not select both as this is against Google’s policies. This one occurs frequently, it does not prevent the product from being live on google but by ensuring you have the correct google categories will mean greater query matching.
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Q.
What is the difference between POI Admissions & Experiences vs Operator Booking Module
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A. The admissions section is where your products will feature if they provide direct entry to the Point Of Interests (POI’S). The operator booking module provides a way for tour operators to display their products on their own Google Business Profile entry. Alongside the tour operator products, tours provided by this operator through different OTAs are also displayed.
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The Operator Booking Module
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Why aren’t all my products showing in the Booking Options section on google
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A. The operator booking module can only list up to a maximum of 10 products from the cheapest price at the top. For example, if you have 10 products but only 8 were showing in that feed, 2 of your products are more expensive than the others in the module so therefore they will not show in this list. Google State that “Rankings are based on prices, and if prices are same, multiple factors like data quality (we cannot disclose the exact rules for ranking and they are frequently updated) can be taken into account to rank the products under the Booking Modules”. Example below.Q.
Can I change the currency under my company details in the Livn Portal
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A. Yes, but you will not be able to change it yourself as the currency is dependable on the Country you select. Please contact us at tickets@respax.com for this request so we can reach out to our vendor Prioticket to have this arranged for you.
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Can I have peak and off-peak prices for my products
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A. Yes, but as per GTTD Policies, the price in the Livn Portal and the price displayed on your website site should be easily identifiable, and available within 30 days of the user query. Prices that are hard to discover, unavailable for booking within the next 30 days, or have generally restricted availability, are not allowed.Q.
If I create multiple products that are identical, but each product has a different content language, ie, English, Japanese, Dutch, will
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all products appear
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under the admission section on Google
A. Possibly. Google Policies are that products cannot be identical otherwise not all of them will appear under the admissions section on Google, even if they have different languages for the same Product. However, if the products are identical but the pricing is different for each product, then this is possible. Google Claim that both products they may appear simultaneously for certain currencies and locations if there's a slightly slight pricing conversion between them occurs.
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