Prerequisite
Available in RBE/OBE 1.46.6 expected 0 released in January March 2024
Gift Certificates must be configured before they can be purchased and redeemed.
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Start a new booking for a customer
In RBE, click on New Booking from the main menu
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Search and Select the tour you wish to purchase for the customer (example : REEF)
Select Add Tour
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Choose Buy as Gift from the Tour accodion
For gift purchases, the calendar picker changes to display the Expiry Date (read only)
The tour time and availability are ignored and a blank space is left
represented in orange for documentation purposes only
A new card is displayed called Purchaser Details
Name, email and mobile are mandatory
this is for the purchaser to receive a receipt of purchase email and PDF
The primary traveller card is replaced with the Gift Recipient Details card
Name and email are mandatory.
A gift message is optional but recommended
this is for the recipient to receive a gift certificate email
click Save and Proceed
click Add Payment
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When the booking is balanced and paid, the status will change to Paid and Confirmed
When purchasing a tour as a gift, both the standard Passenger confirmation email and Passenger Confirmation PDF are NOT sent.
Instead, the gift certificate is emailed to the recipient, and the Receipt + Confirmation is emailed to the Purchaser.
IMPORTANT : the gift code is not required by the staff and is not visible to the staff in any way.In the Communications log, a copy of both emails can be viewed and resent
In RBE, click on Guests > Connect > Comms Log Tab
Excerpt from Preview Email
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