Some Common issues questions and answers for all things GTTD
Q. Will the Price Currency that I set in the Livn Portal for my products be the same price currency for the general public when they are searching on google from different parts of the world? A. No, the price currency is automatically converted based on the persons Geographic location from where they are searching from. E.g. If you set the product in the Livn Portal to £GBP (Pounds), but the public are searching this product in Australia, the products will show in $AU.
Q. Why is product not showing on google? A. There could be a number of different reasons so it's best to contact us at tickets@respax.com so we can check for you. However, here is a list of most common reasons why which you can check over your products first:
None of the related POIs is eligible for the program: This is a tricky one. At present, there’s is no way for you to identify if any of the POI’s are eligible or not. However, whenever you are adding or editing POI’S for your products, we recommend that you contact us at tickets@respax.com so we can check if the POI is eligible or not and so we can advise on an alternative.
Missing related POI with an admission: Review Product’s POI’S and when applicable, consider marking a related POI to have an admission. Example below of No admission vs admission.
RELATED_NO_ADMISSION | Walking tour around the Eiffel tower without entry. Helicopter tour around the Burj Khalifa. |
ADMISSION_TICKET | Entry ticket to a Zoo, can include additional addons. |
Price policy not followed: Click here to read
Price is higher on booking page: At least one price option has a final checkout price higher than what was sent to Google. Please make sure the price on the booking page matches the price in the Livn Portal. Note: If the currency is different on the booking page compared to what is in the Livn Portal please ensure you convert the correct pricing, so they match accurately.
Price unavailable for booking within the next 30 days: At least one price option is unavailable within the next 30 days. Review the Things to Do price policies for guidance regarding price availability.
Missing categories
This one occurs frequently, it does not prevent the product from being live on google but by ensuring you have the correct google categories will mean greater query matching.