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If the Remote App/Desktop App is not working, there are a couple of things you can try first before contacting the Respax Service Desk. First it is important to note that there are 2 two different types of Remote Desktop Icons that you may have, some have what they call a Respax Desktop App Icon (Pic1) or some may have a Remote Desktop Session Icon (Pic2), see below. |
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. However, both of these share the same username and password and give you access to the Respax Desktop Software System (R4A). |
Respax App Icon
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Respax Desktop Session Icon
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Step 1.
Regardless of what Icon you may have, you can still try logging into the respax desktop app as another user.
Everyone should You should also have more than one RDS User to login into the Respax DesktopUser Login. The user logins User Logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.
Navigate to the 3 Dots and select Subscribe
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Instructions
Step 1. Try logging in with another user login
You may already have more than one user login setup, if so, try logging with the other user.
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Step 2. If you do not see another user login, you will need to add another user.
Check in with your site manager what the other user login details are.
Select the 3 Dots in the top right-hand corner and select subscribe
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Select Use Another Account
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Enter another user login (remember to check with your site manager if you don’t know it).
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Enter the password and then select sign in.
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Another Respax App Icon should now appear. Double click on the App and then trying logging into the desktop application with your staff username and password. If you do not have the Respax App Icon, you may see another Respax Desktop Icon appear. Double click on that Icon and see if it logs you into the windows session where you can access the respax application from there.
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As mentioned in Step 1 now try logging in with the other user.
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Step 3. Try all available user logins
If your still having issues, try another user login. If all user logins do not work you can try step 2all the available user logins that you have. If none of them work, proceed to step 5.
Or if one some of the other user logins do work, continue working away in only that those user login logins and advise the team at Respax Service Desk so we can investigate the logins that are not working.
Step 24.
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Reinstall the Remote Desktop Software
The Last step is to reinstall the remote desktop software. Please follow the documentation here to reinstall the Windows Desktop Client. Note: Make sure you uninstall the Application first. You can do this by unsubscribing.
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. But before you do this, please do the following steps.
Unsubscribe from all the user logins
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Uninstall the remote desktop software
Step 5.
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.