If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, First it is important to note that there are two ways of accessing the Respax System. You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons
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are your pathway to accessing the Respax System. See below.
Instructions
If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. The Green arrows below indicate that this company has two user logins. In this scenario if you have tried both user logins but are still unable to access the system, check with your site manager if there any more user logins.
If you have ascertained that there are more user logins to try but they do not appear as above, then you can add
You may have the Respax Desktop Icon
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You should also have more than one User Login. The User Logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.
Instructions
Step 1. Try logging in with another user login
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