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If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. The Green arrows For example, the green arrows in the screenshot below indicate that this company has two user logins. In this scenario if you have tried both user logins but are still unable to access the system, check with your site manager if there any more user logins.
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If you have ascertained that there are more user logins to try but they do not appear as above, then you can add
You may have the Respax Desktop Icon
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If the Respax App/Desktop is not working, there are a couple of things you can try first before contacting the Respax Service Desk.
First it is important to note that there are two different types of Icons that you may have. However, both of these share the same username and password and give you access to the Respax Desktop Software System (R4A).
Respax App Icon
Respax Desktop Icon
You should also have more than one User Login. The User Logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.
Instructions
Step 1. Try logging in with another user login
You may already have more than one user login setup, if so, try logging with the other user.
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Step 2. If you do not see another user login, you will need to add another user.
Check in with your site manager what the other user login details are.
Click here to access the Knowledge base article on how to add another user.
Once you have followed the KB above try logging in with the other user.
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Step 3. Try all available user logins
If your still having issues, try all the available user logins that you have. If none of them work, proceed to step 5.
Or if some of the other user logins do work, continue working away in those user logins and advise the team at Respax Service Desk so we can investigate the logins that are not working.
Step 4. Reinstall the Remote Desktop Software
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The Last step is to reinstall the remote desktop software. Please follow the documentation here to reinstall. But before you do this, please do the following steps.
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them by following this documentation - Respax Remote Desktop Backup User
If you have completed step 2 and added another user and still unable to access the system, you can try remove the remote desktop software and then reinstall it.
a) To Uninstall the software do the following:
Unsubscribe all user logins
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Uninstall the remote desktop software
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You may have to Uninstall the remote desktop software from Settings - App as well.
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Now you can Reinstall the software please follow the instructions here.
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.