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If you have ascertained that there are more user logins available but they do not appear as above, then you can add them by following this documentation - How to add a Respax Remote Deskop Backup User
If you have completed step 2 and added another user and still unable to access Steps 1 and 2 or you are still having issues accessing the system, you can try remove Uninstalling the remote desktop software and then reinstall it.
a) To Uninstall the software do the following:
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Click on the 3 dots and unsubscribe from all available user logins
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b) Once you have removed all user logins, you will need to uninstall the remote desktop software
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You may have to Uninstall the remote desktop software from Settings - App as well.
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. To do this select the windows Start button (the 4 blue squares) and type in Remote Desktop. You should now see the App appear. Right click on the Remote Desktop App and select Uninstall.
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C) Finally, to check if the software has been completely removed computer, go back to the Start button (the 4 blue squares) and type in Settings. Now click on the Settings option to open the next screen.
d) Click on Apps and then on the right-hand side you will see a list of installed apps. Find Remote Desktop and then select the 3 dots to Uninstall.
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Now you can Reinstall the software please follow the instructions here.
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.