...
If you have completed Steps 1 and 2 and you are still having issues accessing the system, you can try Uninstalling the software.
a) Before you Uninstall the software you will need to remove all of the current user logins. Click on the 3 dots and unsubscribe from all available user logins
...
b) Once you have removed all user logins, you will need can proceed to uninstall Uninstalling the remote desktop software. To do this - select the windows Start button (the 4 blue squares) and type in Remote Desktop. You should now see the App appear. Right click on the Remote Desktop App and select Uninstall.
...
C) Finally, to check if the software has been completely removed from your computer, go back to the Start button (the 4 blue squares) and type in Settings. Now click on the Settings option to open the next screen.
...
d) Click on Apps and then on the right-hand side you will see a list of installed apps. Find Remote Desktop and then select the 3 dots to Uninstall.
...
Now you can Reinstall try Reinstalling the software - Install Azure Remote Desktop ResPax Application
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.