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If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. For example, the green arrows in the screenshot below indicate that this company has two user logins (a default user login and a backup user login). If you have tried both user logins but are still unable to access the system, you will need to ascertain from your site manager if there are anymore logins available.
If you have ascertained that there are more user logins available but they do not appear as above, then you can add them by following this documentation - How to add a Respax Remote Deskop Backup User
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