If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, first it is important to note that there are two ways of accessing the Respax System. You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons are your pathway to accessing the Respax System. See below.
Instructions
If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. For example, the green arrows in the screenshot below indicate that this company has two user logins (a default user login and a backup user login). If you have tried both user logins but are still unable to access the system, you will need to ascertain from your site manager if there are anymore logins available.
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