In your RDS you already have an RDS user (default RDS user). It should be (OrgID)_1@ad.respax.com or (OrgID)_2@ad.respax.com
For example, if your OrgID is DEMO
Demomost instances, Remote Desktop will already display your default user. The user ID is normally your OrgID_1@ad.respax.com user is the default userDemo_2@ad. respax.com user is the backup user
...
Instructions
To add a backup user
Please click three dots top right corner
A window will appear and select Subscribe
...
...
user, please click on the 3 dots (upper right-hand side of the screen) and click on Subscribe.
...
You will be redirected to the Microsoft
...
Add backup user email. (demo_2@ad.respax.com)
...
...
Sign in page. Please do not select any of the users already displayed as registered. Click on Use another account instead.
...
Enter the backup user email.
...
Enter the password
...
and click Next (contact ResPax Service Desk if unaware of the backup user’s password).
...
...
The backup user should now be configured.
...
If you have an issue with your default ResPax Remote Desktop user. Please use a backup ResPax Remote Desktop user with a Remote Desktop login 6. When launching the ResPax Desktop app the first time using the backup user, the system will prompt to have the password re-entered. Please ensure to tick the Remember me box.
...
Please contact the ResPax Service Desk if you encounter any errors when going through these steps.