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This task is currently completed by ResPax Support staff on request. Please send all requests to tickets@respax.com.au |
Contents List
Table of Contents
Overview
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The process for creating a new user for Respax Tourdesk is easy. Typically, the operator receives an email from the Agent consultant using Respax Tourdesk wishing to book the operators tours directly. The Operator creates a new user in Respax for Windows, connect the user to the agent organisation and paste the details back into the original email request.
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Typically, Respax Tourdesk sends a email request from the agent using the application. Set up the user in Respax for Windows and finish the setup by cutting and pasting the user details into the original requesting email. This approach offers a higher level of security as the agent is at no time directly aware of the user details to the Respax database. The Respax Tourdesk tool automatically takes care of the mapping.
Receiving the Email from Respax Tourdesk
Below is a typical email received from a travel agency requesting a login to Respax. Please note that the access given is highly restricted and is no different from the access given on the Respax Netwizard interface.
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Now Respax for Windows needs to be opened and the user needs to be set up.
Create a Valid Agent (or Use An Existing One)
The first step is to check if the agent already exist in the Respax database. If the agent exist, skip to Create a User and Assign Them to the Agent Organisation
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Type in the agent information for the new agent. Make sure Enabled and Agent Role is checked.
Create a User and Assign Them to the Agent Organisation
In Edit/Add Users, create a user by clicking on the "Add RON user" button
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Click to jump to Finishing Off with ResPax Tourdesk Request Screen |
To check the details for the user, the following screens displays the info added:
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The agent is now set-up to login to either the Netwizard interface or into the Respax Tourdesk system. Email the agent userid and password.
Finishing Off with ResPax Tourdesk Request Screen
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Cut and Paste the user id and password from the above setup into the Request screen.
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