If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, First it is important to note that there are two ways of accessing the Respax System. You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons are your pathway to accessing the Respax System. See below.
Instructions
If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. For example, the green arrows in the screenshot below indicate that this company has two user logins (a default user login and a backup user login). If you have tried both user logins but are still unable to access the system, you will need to ascertain from your site manager if there are anymore logins available.
If you have ascertained that there are more user logins available but they do not appear as above, then you can add them by following this documentation - Respax Remote Desktop Backup User
If you have completed step 2 and added another user and still unable to access the system, you can try remove the remote desktop software and then reinstall it.
a) To Uninstall the software do the following:
Unsubscribe all user logins
Uninstall the remote desktop software
You may have to Uninstall the remote desktop software from Settings - App as well.
Now you can Reinstall the software please follow the instructions here.
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.