Bookings

Overview

In the Respax system, staff can add and manage bookings in two locations: the Dashboard and the Bookings section. To learn how in the Dashboard, click here.

Main Features

The Bookings Tab enables you to:

• View and Modify Existing Bookings (see how under Navigating Bookings below)

• Add and Edit Quotes

• Access and Review Gift Certificates linked to bookings

• Add a New Booking

Additional helpful Knowledge Base articles related to bookings include:

• Processing Refunds

• How to Cancel a Booking in RBE

Navigating Bookings

1. From the Main Menu, click on Bookings > Bookings

Open

2. Click the Pencil Icon to open or edit any existing bookings

Open

• Use the Search Field to locate a booking by entering the Booking Number or Pax Name

• The Booking Status will indicate whether the booking is Tentative or Confirmed.

• To include Canceled Booking's turn on the toggle switch that says Included Cancelled (by default this is turned off)

• To see what booking’s only you have made (the staff member who is currently logged into respax) turn on the toggle switch that says My Bookings Only

• To see where the booking’s were created click in the field where it says All Apps which will create a drop down to choose from the list.

• To filter the status of the bookings, click in the All Statuses field and select accordingly, the booking status will then update according to the one you choose.

• Use the Advanced Search to filter the specific tour date and booking dates