If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, first it is important to note that there are two ways of accessing the Respax System. You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons are your pathway to accessing the Respax System. See below.
Instructions
If you have double clicked on either of the icons below to try access the Respax System, but are unable to, the first step is to try a different user login. For example, the green arrows in the screenshot below indicate that this company has two user logins (a default user login and a backup user login). If you have tried both user logins but are still unable to access the system, you will need to ascertain from your site manager if there are anymore logins available.
If you have ascertained that there are more user logins available but they do not appear as above, then you can add them by following this documentation - How to add a Respax Remote Deskop Backup User
If you have completed Steps 1 and 2 and you are still having issues accessing the system, you can try Uninstalling the software.
a) Before you Uninstall the software you will need to remove all of the current user logins. Click on the 3 dots and unsubscribe from all available user logins
b) Once you have removed all user logins, you can proceed to Uninstalling the remote desktop software. To do this - select the windows Start button (the 4 blue squares) and type in Remote Desktop. You should now see the App appear. Right click on the Remote Desktop App and select Uninstall.
C) Finally, to check if the software has been completely removed from your computer, go back to the Start button (the 4 blue squares) and type in Settings. Now click on the Settings option to open the next screen.
d) Click on Apps and then on the right-hand side you will see a list of installed apps. Find Remote Desktop and then select the 3 dots to Uninstall.
Now try Reinstalling the software - Install Azure Remote Desktop ResPax Application
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.