In your RDS you already have an RDS user (default RDS user). It should be (OrgID)_1@ad.respax.com or (OrgID)_2@ad.respax.com
For example, if your OrgID is DEMO
Demo_1@ad.respax.com user is the default user
Demo_2@ad.respax.com user is the backup user
To add a backup user
Please click three dots top right corner
A window will appear and select Subscribe
Then you will be redirected to the Microsoft sign-in page
Add backup user email. (demo_2@ad.respax.com)
Enter the password (same as the default user) and click Next.
Now you have a backup RDS user.
If you have an issue with your default ResPax Remote Desktop user. Please use a backup ResPax Remote Desktop user with a Remote Desktop login