ResPax offers and supports an interface to the Merchant Gateway, eWAY, that offers a secure payment solution for your customers.
The Eway interface is only available for Public and Agent online bookings, and for Staff issued payment links to our online checkout. It is not available for ResPax Enterprise app.
Eway Application
The link below provides an eWAY Payment Gateway application with ResPax details so they will know you are a ResPax client.
Their pricing and terms and conditions are explained during this process.
Any queries regarding these points should be made directly to eWAY.
https://www.eway.com.au/contact-us/contact-sales/
Once you application has been approved they will send you an email confirmation.
You will need to log-in to the eWay portal and download your credentials. The following information is required for ResPax to proceed with the payment gateway integration.
- API Key: aReallyRandomLongKeyThatMayBeAsLongAsSeventyFiveCharactersInLength
- API Password: XXXXXXXX
- Public API Key: XXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
...
The same fields are required when a staff is creating the booking via the ResPax Booking Engine (RBE).
To Avoid Eway Declined Payments
...
...
We recommend configuring the following settings in your Eway account to avoid decline payments due to a server comms issue between respax and eway.
- Log into MyEway
- Go to Settings -> Fraud on the portal.
- Under Risk Settings, 'Anonymous Proxy', click on the drop down arrow and select to allow the transactions.
Note: Please bear in mind that there are sometimes multiple reasons to why a credit card is not accepted so if the workaround steps above don't work for you, please advise the support team here at Respax so we can investigate further.