ResPax offers and supports an interface to the Merchant Gateway, eWAY, that offers a secure payment solution for your customers.

The Eway interface is only available for Public and Agent online bookings, and for Staff issued payment links to our online checkout. It is not available for ResPax Enterprise app.

Eway Application

The link below provides an eWAY Payment Gateway application with ResPax details so they will know you are a ResPax client.

Their pricing and terms and conditions are explained during this process.

Any queries regarding these points should be made directly to eWAY.

https://www.eway.com.au/contact-us/contact-sales/

Once you application has been approved they will send you an email confirmation.

You will need to log-in to the eWay portal and download your credentials. The following information is required for ResPax to proceed with the payment gateway integration.

- API Key: aReallyRandomLongKeyThatMayBeAsLongAsSeventyFiveCharactersInLength
- API Password: XXXXXXXX
- Public API Key: XXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Below is a screengrab on where to find this information on your eWAY portal:

For more information about your eWAY portal, please click on the link below.

https://go.eway.io/s/article/How-do-I-setup-my-Live-eWAY-API-Key-and-Password?language=en_US

Required Information

Please note that the following information is required on the tour operator's public booking page for the payment to go through.

First Name
Last Name
Email Address
Mobile Number
Postcode
Country

The same fields are required when a staff is creating the booking via the ResPax Booking Engine (RBE).

To Avoid Eway Declined Payments

We recommend configuring the following settings in your Eway account to avoid decline payments due to a server comms issue between respax and eway.

Log into MyEway
Go to Settings -> Fraud on the portal.
Under Risk Settings, 'Anonymous Proxy', click on the drop down arrow and select to allow the transactions

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