Passenger Check-In

Owned by Steve Cullen
Last updated: 18 May, 2022
3 min read

The Passenger Check in feature allows passengers to self-check in for tours without requiring reservations staff be present.

Instructions

Step-by-step guide to adding a new tour via the ResPax Web Application.

PREREQUISITE - This requires the Check In Link to be generated from the RBE Admin application.
see Generate Check In Link how-to document for the staff process.

Checking into ResPax requires the Check in link to be published somewhere for the consumer to see.
This may include :

  • on Passenger Confirmation emails

  • on Passenger Confirmation PDF reports

  • sent in direct emails or email blasts

  • displayed on posters at the check in area

  • converted to QR codes

  • linked from the Operator’s own websites

The customer follows a published link to the Check In URL.
It is in this format app.respax.com/public/hostname/check-in

Check In Rules

  • must be fully paid

  • must be confirmed

  • must be within 24 hours of the start time of your booking.

  • must be for a travel date in the future

  • must NOT be already checked in.

  • must NOT be cancelled

  • ALL passengers in the booking will be checked in for ALL tours in the booking.
    If not all of the passengers are checking in, or you are not checking in for all tours in the booking, then you cannot check in online at this time. Please see the check in counter staff

The Passenger enters their ResPax reference number and the lead passenger’s last name.

If Successful
The Passenger receives a successful check in notification with a brief itinerary / summary of their booking.

Unsuccessful Check in / Error Messages

If a passenger attempts to check in with ONLY a ResPax reference number, or ONLY the lead passenger surname, they will receive the error : This field is required.

A passenger’s check in may be unsuccessful for any of the following reasons :

  • We can't find your booking with the details you provided. Ensure your details are correct and try again.

  • We can't check in the requested booking because it has not yet been confirmed.
    Please contact us and confirm your booking.

  • We can't check in the requested booking because it has been cancelled.

  • We can't check in the requested booking at this time.
    Please wait until 24 hours before the start time of your booking.

  • We can't check in the requested booking because the travel date has already passed.

  • We can't check in the requested booking because it has already been checked in.

  • We can't check in the requested booking because it has not yet been fully paid.
    Please contact us and finalise payment on your booking.

The error messages are displayed to the top right of the Check in screen and remain on screen for 10 seconds, or until they are clicked.