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Everyone should have more than one RDS User to login into the Respax Desktop. The user logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they ask your site manager.
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If your still having issues, try another user login. If all user logins do not work you can try step 2.
Or if one of the other user logins do work, continue working away in only that user login and advise the team at Respax Service Desk so we can investigate the logins that are not working.
Step 2.
If the Above steps haven’t worked continued trying all the useryou are unable to open the Remote Desktop App session on your local computer or if you are getting any error messages, please follow the documentation here to reinstall the Windows Desktop Client before contacting Respax Service Desk. Note: Make sure you uninstall the Application first. You can do this by unsubscribing.
Step 3.
If none of the above steps have worked please contact Respax Service Desk so we can investigate.