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If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, First it is important to note that there are two ways of accessing the Respax System.
You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons provide access to the Respax System, however when initially installing the Remote Desktop Application
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You may have the Respax Desktop Icon
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If the Respax App/Desktop is not working, there are a couple of things you can try first before contacting the Respax Service Desk.
First it is important to note that there are two different types of Icons that you may have. However, both of these share the same username and password and give you access to the Respax Desktop Software System (R4A).
Respax App Icon
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Respax Desktop Icon
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You should also have more than one User Login. The User Logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.
Instructions
Step 1. Try logging in with another user login
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