Refunds can be processed for bookings by the Reservations Team depending on the operator’s terms and conditions. However, only payments made via credit card (payment gateway), EFTPOS, direct deposit and manual credit card (staff only) can be refunded either fully or partially.
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For bookings where the full booking total is approved to be refunded.
From Bookings tab, enter the “Booking No” in the search field, press Enter.
Click on the pencil icon to open the booking.
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As an example, the credit card fee is 1.5% which is $0.15 of $10. In the “Amount” field, enter the sum of the amount to be refunded plus the amount of the credit card fee (Reservations can decide whether or not to refund the full fee or just a portion of it).
In the “Fee” field, enter the amount of the credit card fee to be refunded.
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Click “Confirm”.
Continue on to complete refund process whether this is for a Full Refund or a Partial Refund.