Overview
There are a couple of different scenarios for the Reservations Team to be aware of when attempting to cancel a booking in the RBE admin portal. The Payment Status of the booking will determine the approach to follow to successfully cancel the booking. On certain occasions, the Payment Method/Type is crucial before cancellation can proceed.
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Cancel booking refunding payment
From Bookings tab, enter the “Booking No” in the search field, press Enter.
Click on the pencil icon to open the booking.
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| Note |
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Once a booking is cancelled, it can no longer be un-cancelled in RBE. If you require further assistance regarding un-cancelling a booking, please contact the ResPax Service Desk. |
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Cancel booking with no refund
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