Overview
There are a couple of different scenarios for the Reservations Team to be aware of when attempting to cancel a booking in the RBE admin portal. The Payment Status of the booking will determine the approach to follow to successfully cancel the booking. On certain occasions, the Payment Method/Type is crucial before cancellation can proceed.
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Cancel booking refunding payment
From Bookings tab, enter the “Booking No” in the search field, press Enter.
Click on the pencil icon to open the booking.
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Note:
The Booking will remain confirmed however the ticket line and all package components and extras will be set as a ‘draft’ status.This will draft to free up the availability for that specific time and date of the tour.
The financial reports will still show the payment as collected because the booking remains confirmed.
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