Summary
Wherewolf is an advanced digital waiver solution purpose-built for tour and activity operators.
ResPax has integrated to the Wherewolf system as our first solution for Waivers. This enables tour operators to send custom guest waiver(s) without manual intervention.
The Waiver content is managed in the Wherewolf portal and does not require a login to ResPax to be maintained by the Operators operational or marketing teams.
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Steve to create multiple documents
Understanding Waivers in ResPax
Configure Wherewolf as your Waiver solution
Enable the Waivers integration by ResPax - https://respax.sugarondemand.com/#KBContents/f73167f8-2ea2-11ef-a98f-06501e68c020
Viewing Waivers from the Dashboard
The Waiver experience
Update RBE Guest upload
Update OBE SSO My Bookings
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There is configuration required in the Wherewolf Portalddd
Signin or Signup to WhereWolf at https://assistant.getwherewolf.com/home
You can signup and follow the step-by-step wizard to configure it yourself
or
Contact support@getwherewolf.com for assistance in the design of your waiver.
Wherewolf's onboarding team will manage the design and configuration of the clients waiver.
Wherewolf obtain confirmation from the client to share guest data from Wherewolf to ResPax over the integration.
Wherewolf link the clients account to the ResPax app.
Wherewolf contact ResPax providing the Wherewolf app id and in return ResPax provide Wherewolf with the clients RON host id.
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As a new account holder, Wherewolf will take the client through their step-by-step wizard .
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Then follow the 11-step waiver creation wizard by adding mandatory or optional questions.
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-- end of Wherewolf wizard --
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Wherewolf ongoing maintenance
Edit existing Waiver questions is completed from the Waiver Builder page
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Update colours and images from Settings/Branding
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Add more activities (ResPax Tour Codes) from Settings/Activities
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Change which email communications you wish to send, from Settings/Emails
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– - end of Wherewolf ongoing maintenance --
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There is configuration required by ResPax Staff to enable the Waiver feature
Once the Wherewolf system is ready, ResPax will turn on the Waiver feature.
Contact support@respax.com to enable this.
[Internally - RON2 mapping from Client to Wherewolf, enable database trigger
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There are 5 main touch points in ResPax
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From the Guest Profiles, all Received Waivers can be accessed from the Uploads tab
Usage
Example: A tour with 2 departure times. It is not operating on Friday 8th March, or Sunday 10th March, or Wednesday 13th March. This is the RBE Tour Availability view
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This is the OBE calendar view from the Tour List AND the Booking Form when Available Dates Only is enabled
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This is the default month to month view on the calendar for this tour’s availability if the option is disabled.
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Instructions
Step-by-step guide to enabling the Next 7 days calendar view
Origins (Quick Ref : Tours / Maintenance / Advanced Tab / Available Dates Only)
From the main menu, click Tours
Click Tour Maintenance
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2. Search or filter the Tour list to locate the tour you wish to update
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Click on applicable Tour Code
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Go to the Advanced Tab, and to the Options Card
Enable the ‘Show Available Dates’ option
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Tour availability can hinge on many factors including the following:
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