Understanding Waivers

Owned by Steve Cullen
Last updated: 20 Jun, 2024
4 min read

Summary

Wherewolf is an advanced digital waiver solution purpose-built for tour and activity operators.
ResPax has integrated to the Wherewolf system as our first solution for Waivers. This enables tour operators to send custom guest waiver(s) without manual intervention.

The Waiver content is managed in the Wherewolf portal and does not require a login to ResPax to be maintained by the Operators operational or marketing teams.

Steve to create multiple documents

Understanding Waivers in ResPax

Configure Wherewolf as your Waiver solution

Enable the Waivers integration by ResPax - https://respax.sugarondemand.com/#KBContents/f73167f8-2ea2-11ef-a98f-06501e68c020

Viewing Waivers from the Dashboard

The Waiver experience

Update RBE Guest upload

Update OBE SSO My Bookings

There is configuration required in the Wherewolf Portal

Signin or Signup to WhereWolf at https://assistant.getwherewolf.com/home

You can signup and follow the step-by-step wizard to configure it yourself
or
Contact support@getwherewolf.com for assistance in the design of your waiver.

  • Wherewolf's onboarding team will manage the design and configuration of the clients waiver.

  • Wherewolf obtain confirmation from the client to share guest data from Wherewolf to ResPax over the integration.

  • Wherewolf link the clients account to the ResPax app.

  • Wherewolf contact ResPax providing the Wherewolf app id and in return ResPax provide Wherewolf with the clients RON host id.

image-20240619-063028.png

As a new account holder, Wherewolf will take the client through their step-by-step wizard .

image-20240619-063328.png

Then follow the 11-step waiver creation wizard by adding mandatory or optional questions.

-- end of Wherewolf wizard --

Wherewolf ongoing maintenance

Edit existing Waiver questions is completed from the Waiver Builder page

Update colours and images from Settings/Branding

Add more activities (ResPax Tour Codes) from Settings/Activities

Change which email communications you wish to send, from Settings/Emails

– - end of Wherewolf ongoing maintenance --

There is configuration required by ResPax Staff to enable the Waiver feature

Once the Wherewolf system is ready, ResPax will turn on the Waiver feature.

Contact support@respax.com to enable this.

[Internally - RON2 mapping from Client to Wherewolf, enable database trigger

There are 5 main touch points in ResPax

  1. A Staff user with appropriate permissions to edit User Groups, can enable the Third Party Apps option.

  1. A Staff user with Third Party App User-Group permissions can access the Waiver settings within a new menu called Tools / Third Party Apps

  1. With the Waivers (Wherewolf) Third Party App enabled, a new Tour option is visible for selection in Tour Maintenance (set per tour, on the Advanced tab)

 

  1. From the Dashboard, if a Tour has waivers enabled, then a Waiver Column is displayed with the status of each booking’s Waiver.

 

  1. From the Guest Profiles, all Received Waivers can be accessed from the Uploads tab