Agent is used for payments that are transacted with the agent.
The Agent value may be for the full amount, the nett amount, the deposit amount , or a combination.

POB (Pay on Board) is used for when there is an outstanding balance to be paid by the customer.
These payment lines are "placeholders" until the money is received by another means.
The usual process is to change the POB to Cash or Credit Card prior to travelling.
On the Day of Travel (before the tour departs) there should be no POB payment lines remaining in bookings for that departure.

Reservation is used when you have processed a payment or received a payment with the Customer rather than the Agent

Outside Operator is used when the 3rd party supplier is collecting the payment from the customer

Second Agent is used when an Agent other than the original Booking Agent is collecting the payment from the customer for part a specific portion of the booking.

Automates sending the Agent a payment link via email for the full or nett amount to be paid via Credit Card.
The email is created immediately, and the Agent's Maturation Details control when the email is scheduled to be delivered.
Maturation Details are found in ResPax / Maintenance / Organisations / Agent Code / Payment Integration tab.

Automates scheduling an Agent payment for the full or nett amount to be charged against a stored token of an encrypted Credit Card.
The charge is created immediately, and the Agent's Maturation Details control when the token is sent to the Payment Hub to be processed
Maturation Details are found in ResPax / Maintenance / Organisations / Agent Code / Payment Integration tab.

The payment line that the agent will be invoiced (If full credit status, the nett rate is invoiced even thought the payment line is for the full value. This depicts the Agent keeping their commission)
The payment line value may be the deposit amount that the agent keeps (ie. commission). When the payment line is for the commission, their is always an additional line(s) for the balance

Shows the outstanding payment.
There is no logic attached to this placeholder payment

Shows the outstanding payment, set with or without a reminder. When selecting this Payment Type, a Diary Note is automatically added, and the staff-user is prompted to set a reminder, and how many days before travel the Diary reminder will popup.
The default value is 3 days before travel

Account

(Not available on RBE as of 21 November 2022)

Charge to the customer’s account:

Account Credit (a prepay with an overdraft credit limit)

Gift Vouchers (a fixed prepay with no overdraft credit limit)

Tab (not prepay and with an overdraft credit limit - like a bar tab)

Cash

Cash has been received into cash drawer or register

Cheque

Cheque has been received

Manual Credit Card

For clients using non-gateway charges, ResPax staff can add this non standard Payment type to your database.

It removed the need to click the "Manual Authentication" button, and requires a mandatory reference number by default.

This removes one click from the process and enforces the reference

Credit Card

A credit card payment has been processed and recorded manually;

An email or SMS payment link sent to the customer;

A credit card URL launched in the staff-users browser for immediate payment;

A credit card URL payment link copied to clipboard and sent via instant messaging applications

These are the credit card charge statuses:

• approved

• declined

• refunded

• voided

• manually approved

• dubious

• pending

• pending approval

Direct Deposit

Payment has come in directly through Direct Deposit (outside of ResPax) but recorded as paid in ResPax. When selecting the Direct Deposit Type, a mandatory Reference Code field is shown.

You cannot Charge the Payment line without recording a reference number.

The timestamp of the reference number entry is also saved in the Date field automatically.

EFTPOS

Payment manually processed via EFTPOS and recorded.

Gift Certificate/Voucher

Gift Certificate can be used to record manually issued and redeemed printed gift certificates.
This payment option is not the same as a issuing or redeeming an electronic unique Gift Voucher from ResPax
(deprecated, now use Account-Gift Voucher)

PayPal

PayPal payments received from Online bookings through Resweb+, ResWeb2 and OBE (ResWeb3/ Online Booking Engine)

Travellers Cheque

Travellers Cheque received from customer

Refunds

(Not available on RBE as of 21 November 2022)

When refunding a charged transaction, the original payment line will have a status of refunded or partially refunded, and a new payment line of type REFUND will be written for the refund transaction.
These are initiated ALWAYS from the original charge transaction. Staff users should not manually choose this refund option.

Payment statuses

Header for editing booking:

No approved payments on booking

Approved payments on booking, but paid total is less than booking total

Approved payments on booking equal total of booking

Approved payments on booking, but paid total is more than booking total

Booking statuses

Draft booking, not confirmed, tentative, cancelled, quote or archived

 Tentative booking, not cancelled, quote or archived

Confirmed booking, not tentative, cancelled, quote or archived

Cancelled booking

Quote booking, not cancelled or archived

Archived booking, not cancelled