Overview
The Guest List allows you enables staff to view and manage information in the ResPax Admin portal for guests who have previously registered as a ‘guest’. Some of the information includes personal info, photos/documents that has been uploaded by the guest.
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registered through the Online Booking Engine (OBE). Guests can manage certain personal details directly on the OBE.
In addition, staff members can manage more detailed guest information, including bookings, file uploads, and membership details, through the ResPax Booking Engine (RBE).
Instructions (Key Points)
How a Guest Signs Up - This section covers the OBE process for guests to sign up
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for ResPax system, including the information they are required to provide during registration.
Returning Guest Logging in - For guests who have already signed up, this section explains how they can log back into the system.
Guest Options available in OBE - An overview of all features and options available to guests once they are logged into the ResPax system, including booking management and profile updates.
Navigating Guest List
From the Main Menu, click on Guests > Guest List.
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The list of guests can be filtered by Organisations(the organisation linked with the booking created when the passenger is included), as well as searched by Name and E-mail.
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The guest details can be updated clicking on pencil
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Four tabs will be available to manage the guests details:
Guest Details
Guest basic details and credentials
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The Guest email is also their username, this is the reason the Username is blank. |
Staff cannot reset the Guest password, only the guest can do this from the Online Booking Engine (OBE).
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The Guest then has two alternative methods for signing up.
1.) They can select the ‘Sign Up Now’ link or
2.) Sign in with their social account (Google, Microsoft or Facebook).
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The toggle switch for “User is Protected” will now be enabled by default.
PROTECTED USERS
Only Agent Users that authenticate into the ResPax Operator Network (RON) should be Protected.
To protect the user, select the User is Protected switch.
This will warn any Staff User trying to update this password, that the credentials are used to authenticate the Agent user into RON. The Staff user must unprotect the user before the password can be changed, then the Staff User must inform ResPax which protected Agent User profile has been modified, so the RON authentication can be updated.
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To create a Username, turn off the toggle switch, enter the username and then click the Save button.
The Username requires Lowercase letters, numbers, underscores, dashes and periods only.
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Uploads
Upload images (jpg, png, webp) and files (pdf, odt, doc, docx) are acceptable files to be added.
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When the image or file is uploaded another screen pops up to specify the Document Type (mandatory) and Label (optional).
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If the guest has multiple documents, you can filter them by File Description or the type of document uploaded.
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To edit the file, simply click the
pencil icon. You can then update the file label, type, or disable it as needed.
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To delete a file, simply click the
trash can Icon.
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Trip History
Shows all bookings created by guest
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This feature is coming soon |
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Advanced
Displays additional client information, organized into multiple sections:
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Contact Details (expanded by default): This section includes extra details beyond what’s found in the Guest Details tab, such as contact numbers, social media links, and emergency contacts. Some fields in this section are editable by guests via the OBE.
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Address Details: Displays guest address information, with fields dynamically connected to Google Maps for accuracy. Guests can also edit these fields in the OBE.
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Personal Information: Contains fields for specific details required for tours, such as allergies and date of birth. These fields are customizable (refer to Lookups for more details) and editable by guests in the OBE.
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Comments: Includes a single field where comments related to the guest can be added. This field can be expanded for easier input.
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Membership: Membership details can be entered here. Some fields are read-only for guests in the OBE, while others are customizable (see Lookups for more details). The "Subscribed" field corresponds to the subscription checkbox in the booking form for both the OBE and RBE systems.
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Custom Fields: If extra fields are required for more customize details from clients, they are displayed here.
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