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The Guest List enables staff to view and manage information in the Respax ResPax Admin portal for guests who have registered through the Online Booking Engine (OBE). Guests can manage certain personal details directly on the OBE.
In addition, staff members can manage more detailed guest information, including bookings, file uploads, and membership details, through the ResPax Booking Engine (RBE).
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This feature is still in development, and you may encounter some incomplete functions or limited capabilities. Our team is continuously working on improvements, and we appreciate your understanding as we enhance the feature. |
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Instructions (Key Points)
How a Guest Signs Up - This is an OBE view on how guests sign up to our system, and which information is provided for themsection covers the OBE process for guests to sign up for ResPax system, including the information they are required to provide during registration.
Returning Guest Logging in - For guests who have already signed up, this section explains how they can log back into the system.
Guest Options available in OBE - An overview of all features and options available to guests once they are logged into the ResPax system, including booking management and profile updates.
Navigating Guest List
From the Main Menu, click on Guests > Guest List.
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The list of guests can be filtered by Organisations(the organisation linked with the booking created when the passenger is included), as well as
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searched by Name and E-mail
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.
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The guest details can be updated clicking on pencil
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Four tabs will be available to manage
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the guests details
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:
Guest Details
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Guest basic details and credentials
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The Guest email is also their username, this is the reason the Username is blank. |
Staff cannot reset the Guest password, only the guest can do this from the Online Booking Engine (OBE).
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Uploads
Upload images (jpg, png, webp) and files (pdf, odt, doc, docx) are acceptable files to be added.
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When the image or file is included, uploaded another screen pops up to specify the Document Type (mandatory) and Label (optional).
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If the guest has many multiple documents, you can filter them by File Description or the type of document that has been uploaded
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uploaded.
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To edit the file, simply click the
pencil icon. You can then update the file label, type, or disable it as needed.
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To delete a file, simply click the
trash can Icon.
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Trip History
Shows all bookings created by guest
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This feature is coming soon |
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Advanced
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Displays additional client information, organized into multiple sections:
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Contact Details (expanded by default): This section includes extra details beyond what’s found in the Guest Details tab, such as contact numbers, social media links, and emergency contacts. Some fields in this section are editable by guests via the OBE.
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Custom Fields: If extra fields are required for more customize details from clients, they are displayed here.
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Returning Guest Logging in
Note: If the guest has already created a login from a previous booking, then they only need to fill in the email address and password that they created previously to login to the Online Booking Engine (OBE).
Guest selects the Login Button from the Online Booking Engine (OBE)
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Guest fills in their email address and password to login or alternatively select the social account to sign in.
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