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Below is a summary of what defines a User and Groups - To Learn how to Create a user and link them to a group click here

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Overview

Users & Groups is a feature in ResPax that enables you to add/manage user accounts and permissions within the system. You can create and maintain individual user logins, assign permissions to user groups, and control which tours specific users or groups are allowed to access and manage.

Guests are not managed in this section. To view or manage guests, refer to the Guest List section.

The main features are:

  • Users - Add user accounts and login credentials for agents, staff, crew, the public, and operators within the system.

  • Groups - Set and manage permissions by creating groups, which can then be assigned to users for streamlined access control.

  • Lookups- Define specific permissions at the tour level, ensuring users have appropriate access based on their roles.

Definitions - Users and Groups and Lookups

Info

Users: You can add a user login to allow individuals to access the ResPax System. Users can belong to one of the below 5 roles. Once created, these user logins will appear as type-ahead and dropdown lists options throughout ResPax booking forms and maintenance screens.

Role Definitions

Agent = user A User with a username and password to who can book online in through ResWeb, OBE, and for user mappings for RON OTA's.
Staff = Reservations Users and Tour Maintainerswho handle reservations and maintain tour details.
Operator = 3rd party access to maintain resources only for tours operated by themA third-party user who has access solely to manage resources for tours they operate.
Crew = Non Reservations -reservation staff, such as Drivers drivers and guides that , who need access to Manifestsmanifests, check-in, and boarding, but no access to change do not have permissions to modify bookings and tours.
Public = used Used for direct public direct bookings, tied to sites, to display correct associated with websites to display accurate RRP prices , and track web-based bookings.

Info

Groups: Users can also be assigned to a Group. Groups have different permissions that will differ depending on which group the user is assigned to. The Group list comes with 6 Groups by default. Some examples include the below. You can also create your own group list and customized the permissions as you wish.

Front Counter

Finance

Third Party Operator

ResPax Championspecific groups, each with distinct permissions based on the group's configuration. By default, there are 6 predefined groups. These 6 default groups are suggestions only and can be removed. You also have the option to create custom groups and tailor permissions to your needs.

Front Counter

Third Party Operator

Phone Reservation

ResPax Champion

ResPax Administrator On Site

Finance

Info

Lookups: These Lookup Groups filter visibility of tours on the Tour List, Permissions at the tour level that determine which groups of users can manage specific tours based on their area or role. These settings are linked to both Tour Codes and Groups, ensuring users have the appropriate access. The lookups are divided into two subcategories:

Group Names = Defines the primary user groups.

Sub Group Names = Further categorizes users within groups for more granular control.