Overview
There are a couple of different scenarios for the Reservations Team to be aware of when attempting to cancel a booking in the RBE admin portal. The Payment Status of the booking will determine the approach to follow to successfully cancel the booking. On certain occasions, the Payment Method/Type is crucial before cancellation can proceed.
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The instructions below provide insight into how to cancel a booking in the RBE portal when you need to refund the customer
From Bookings tab, enter the “Booking No” in the search field, press Enter.
Click on the pencil icon to open the booking.
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