If the Remote Desktop App is not working, there are a couple of things you can try first before contacting the Respax Service Desk. First it is important to note that there are 2 different types of Remote Desktop Icons that you may have, some have what they call a Respax Desktop App Icon (Pic1) or some may have a Remote Desktop Session Icon (Pic2), see below.
Respax Desktop App Icon
Respax Desktop Session Icon
Instructions
Step 1.
Regardless of what Icon you may have, you can still try logging into the respax desktop app as another user.
Everyone should have more than one RDS User to login into the Respax Desktop. The user logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.
Navigate to the 3 Dots and select Subscribe
Select Use Another Account
Enter another user login (remember to check with your site manager if you don’t know it)
Enter the password and then select sign in.
Another Respax App should now appear. Double click on the App and then trying logging into the desktop application with your staff username and password. If you do not have the Respax App Icon, you may see another Respax Desktop Icon appear. Double click on that Icon and see if it logs you into the windows session where you can access the respax application from there.
If your still having issues, try another user login. If all user logins do not work you can try step 2.
Or if one of the other user logins do work, continue working away in only that user login and advise the team at Respax Service Desk so we can investigate the logins that are not working.
Step 2.
If you are unable to open the Remote Desktop App session on your local computer or if you are getting any error messages, please follow the documentation here to reinstall the Windows Desktop Client. Note: Make sure you uninstall the Application first. You can do this by unsubscribing.
Step 3.
If none of the above steps have worked, please contact Respax Service Desk so we can investigate.