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If you are unable to access the Respax System there are a couple of steps you can try before contacting the Respax Service Desk. However, First it is important to note that there are two ways of accessing the Respax System.

  1. You may have the Respax App or the Respax Desktop Icon installed on your Computer. Both of these Icons provide access to the Respax System, however when initially installing the Remote Desktop Application

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  1. You may have the Respax Desktop Icon

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If the Respax App/Desktop is not working, there are a couple of things you can try first before contacting the Respax Service Desk.

First it is important to note that there are two different types of Icons that you may have. However, both of these share the same username and password and give you access to the Respax Desktop Software System (R4A).

Respax App Icon

Respax Desktop Icon

You should also have more than one User Login. The User Logins may look something like the following: FNQ _1@ad.respax.com or FNQ _2@ad.respax.com. If you don’t know what they are ask your site manager.

Instructions

Step 1. Try logging in with another user login

  • You may already have more than one user login setup, if so, try logging with the other user.

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Step 2. If you do not see another user login, you will need to add another user.

Check in with your site manager what the other user login details are.

  • Click here to access the Knowledge base article on how to add another user.

  • Once you have followed the KB above try logging in with the other user.

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Step 3. Try all available user logins

  • If your still having issues, try all the available user logins that you have. If none of them work, proceed to step 5.

  • Or if some of the other user logins do work, continue working away in those user logins and advise the team at Respax Service Desk so we can investigate the logins that are not working.

Step 4. Reinstall the Remote Desktop Software

  • The Last step is to reinstall the remote desktop software. Please follow the documentation here to reinstall. But before you do this, please do the following steps.

  • Unsubscribe from all the user logins

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  • Uninstall the remote desktop software

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Step 5.

If none of the above steps have worked, please contact Respax Service Desk so we can investigate.

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