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Overview

The Guest List enables staff to view and manage information in the Respax Admin portal for guests who have registered through the Online Booking Engine (OBE). Guests can manage certain personal details directly on the OBE.

In addition, staff members can manage more detailed guest information, including bookings, file uploads, and membership details, through the ResPax Booking Engine (RBE).

Instructions (Key Points)

  • How a Guest Signs Up - This section covers the OBE process for guests to sign up for ResPax system, including the information they are required to provide during registration.

  • Returning Guest Logging in - For guests who have already signed up, this section explains how they can log back into the system.

  • Guest Options available in OBE - An overview of all features and options available to guests once they are logged into the ResPax system, including booking management and profile updates.

Navigating Guest List

  • From the Main Menu, click on Guests > Guest List.

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  • The list of guests can be filtered by Organisations (the organisation linked with the booking created when the passenger is included), as well as search by Name and E-mail,

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  • The guest details can be updated clicking on pencil image-20241008-032723.png

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  • There are four tabs available to manage guest details including:

  1. Guest Details with guest basic details and credentials

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The Guest email is also their username, this is the reason the Username is blank.

Staff cannot reset the Guest password, only the guest can do this from the Online Booking Engine (OBE).

  1. Uploads images (jpg, png, webp) and files (pdf, odt) are acceptable files to be added.

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  • When the file is included, another screen pops up to specify the Document Type (mandatory) and Label (optional).

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  • If the guest has many documents, you can filter by the type of document that has been uploaded

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  1. Trip History shows all bookings created by guest

This feature is coming soon

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  1. The Advanced tab displays additional client information, organized into multiple sections:

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  • Contact Details (expanded by default): This section includes extra details beyond what’s found in the Guest Details tab, such as contact numbers, social media links, and emergency contacts. Some fields in this section are editable by guests via the OBE.

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  • Address Details: Displays guest address information, with fields dynamically connected to Google Maps for accuracy. Guests can also edit these fields in the OBE.

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  • Personal Information: Contains fields for specific details required for tours, such as allergies and date of birth. These fields are customizable (refer to Lookups for more details) and editable by guests in the OBE.

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  • Comments: Includes a single field where comments related to the guest can be added. This field can be expanded for easier input.

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  • Membership: Membership details can be entered here. Some fields are read-only for guests in the OBE, while others are customizable (see Lookups for more details). The "Subscribed" field corresponds to the subscription checkbox in the booking form for both the OBE and RBE systems.

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  • Custom Fields: If extra fields are required for more customize details from clients, they are displayed here.

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