A Guest is the ONLY person that can sign up to the ResPax Portal. This can be done either from the ‘Cart’ page or the ‘Choose a Tour’ page by clicking on the Login button within the Online Booking Engine (OBE). Staff members are unable to sign up guests, their role is limited to verifying information and managing the existing guest list.
There is a lingo option available to modify the description informed above ‘Login to save your personal details to future bookings.'. The option calls 'Single Sign On Message’ on Website Lingo.
The Guest then has two alternative methods for signing up:
They can select the ‘Sign Up Now’ link or
Sign in with their social account (Google, Microsoft or Facebook).
If the guest selects Option A, they will be prompted to complete the required information by clicking the "Sign Up Now" link.
The Create button is disabled by default and will be enabled when the code is sent to the Guest email, and they confirm code.
After entering the required sign-up details and sending the verification code to the provided email, you can either enter the verification code to complete the process or request a new code if needed.
Once the verification code is confirmed, the guest can either update their email address or proceed to create a new account.
If the guest selects Option B, they will be prompted to provide the necessary details based on the selected platform—Google, Microsoft Account, or Facebook.
After the guest account is created, they will be redirected to the Tour List page and automatically logged in. If the account was created from the Cart page, their booking will be saved, and they can return to the Cart page to complete the booking process.
Guests can update their account details by navigating to their login name and selecting the My Account option.
Two tabs are available upon signing in:
My Bookings: Guests can view their current bookings, download confirmation reports, and create new bookings (this is the landing page).
My Account: Guests can manage and update their account details.
From My Account, guests can access several options to manage their account details:
Contact Details - basic guest information is displayed:
First Name and Last Name (mandatory) are automatically filled based on the details provided during sign-up.
Email Address is pre-filled from the sign-up details and is not editable (greyed out).
Mobile Number is a required field, and changes cannot be saved unless this field is completed.
Other fields in the form are optional.
b. Address - All address fields are optional, and they integrate with Google Maps for easy auto-filling.
c. Personal Information - additional personal details can be provided, though all fields are optional. These fields are customized (refer to Lookups for more details), and specific terminology is applied (see Website Lingo for further information).
d. Membership - certain membership-related fields are visible to guests but cannot be edited (greyed out).
The Save button under the My Account tabs is disabled by default and will only become active once changes have been made.