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Summary

Wherewolf is an advanced digital waiver solution purpose-built for tour and activity operators.
ResPax has integrated to the Wherewolf system as our first solution for Waivers. This enables tour operators to send custom guest waiver(s) without manual intervention.

The Waiver content is managed in the Wherewolf portal and does not require a login to ResPax to be maintained by the Operators operational or marketing teams.

There is configuration required in the Wherewolf Portal

Signin or Signup to WhereWolf at https://assistant.getwherewolf.com/home

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As a New Account holder, Wherewolf will take you through their step by step Wizard

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then do 11 steps waiver creation by adding mandatory or optional questions

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Choose what Email communications you wish to use

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There is configuration required by ResPax Staff to enable the WhereWolf Module

(db trigger)

There are 5 main touch points in ResPax

  1. A Staff user with appropriate permissions to edit User Groups, can enable the Third Party Apps option.

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  1. A Staff user with Third Party App User-Group permissions can access the Waiver settings within a new menu called Tools / Third Party Apps

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  1. With the Waivers (Wherewolf) Third Party App enabled, a new Tour option is visible for selection in Tour Maintenance (set per tour, on the Advanced tab)

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  1. From the Dashboard, if a Tour has waivers enabled, then a Waiver Column is displayed with the status of each booking’s Waiver.

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  1. From the Guest Profiles, all Received Waivers can be accessed from the Uploads tab

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Usage

Example: A tour with 2 departure times. It is not operating on Friday 8th March, or Sunday 10th March, or Wednesday 13th March. This is the RBE Tour Availability view

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This is the OBE calendar view from the Tour List AND the Booking Form when Available Dates Only is enabled

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This is the default month to month view on the calendar for this tour’s availability if the option is disabled.

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Instructions

Step-by-step guide to enabling the Next 7 days calendar view

Origins (Quick Ref : Tours / Maintenance / Advanced Tab / Available Dates Only)

From the main menu, click Tours

  1. Click Tour Maintenance

2. Search or filter the Tour list to locate the tour you wish to update

  1. Click on applicable Tour Code

  1. Go to the Advanced Tab, and to the Options Card

  2. Enable the ‘Show Available Dates’ option

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Tour availability can hinge on many factors including the following:

  • Free Sell at the top level or component level

  • Resources set at the top level per departure time

  • Component availability (bubble up of lowest component)

  • Availability set per day of the week or date

  • Site default offsets or calendar start dates

  • Tour Expiry restricting a number of hours prior to the departure time

  • Staff expiry versus public/agent web expiry

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