Site Setting

Overview

In Site Settings there are a number of settings that can be enabled or disabled for the Tour Page, Booking Page, Cart Page, Analytics, Adhoc, Availability Threshold and more.

Each new site comes with default values that can be overridden by site specific settings
Setup Site : Configure non-default website options.

Navigating Site Setting

Click on Settings > Sites > Settings

Tours Page - Tour Code Visible

Enable Tour Code Visible to prefix the Tour Card title with the TOURCODE, on the “Choose a Tour” page.
In the example below, the tour code BRAZIL is displayed because the option is Enabled.

Adhoc - Default Adhoc Code

The adhoc header is the tour code under which all reservations for a single booking are grouped. Public interfaces do not see this selection. For each, select the specific adhoc tour code to be used, or leave it unspecified, and the Default Adhoc Code used will be the owner code of the first tour added to the cart.

Availability - Availability Threshold

The Availability Threshold is the maximum availability value that the interfaces will display if the real availability is more than the threshold. Default value 10.

Booking Page

Tour Code Visible

Enable Tour Code Visible to prefix the Tour Heading title with TOURCODE, on the Booking page. In the example, the tour code 2DAYTREK is displayed because the option is Enabled

Tour Information Visible

Enable Tour Information Visible to show the Tour Information component on the Booking page.
This includes the Tabs (overview, levy, What to Bring, Inclusions) and the image gallery.

Comments Message Visible

Enable Comments Message Visible to show the Comment Prompt on the Booking page

Comments Required

Enable Comments Required to enforce Comments are entered on the Booking page.
The text input area will appear red until the comments are entered

Extras Availability Visible

Enable Extras Availability Visible to show the availability of the Extras on the Booking page.

Extras Price Visible

Enable Extras Price Visible to show the price of the Extras on the Booking page.

Fare Description Visible

Enable Fare Description Visible to show the Fare (Basis) Description on the Booking page.

Dropoff Visible

Enable Dropoff Visible to show the Return Location (dropoff) field in the transfers component.

Enable Dropoff Same as Pickup Enabled

Enable Dropoff Same as Pickup Enabled to default the dropoff to be the same as pickup on the Booking page

Configuration

Enforce Traveller Names

Enable Enforce Traveller Names to enforce first and last name of all travellers for Agents and Consumers on the OBE. If this is not enabled, then only one passenger’s name will be saved to the booking regardless of how many passengers are in the booking.
In RBE, for Staff made bookings, only the Primary Passenger details are required (regardless of the Enforce traveller setting)

Enforce Pax Per Room

Enable Enforce Pax Per Room to flag the ticket level tour to enforce multiples of passengers per room, if an accommodation component exists, or multiples of passengers per Sub Basis on Day Tours. An alert will be displayed advising how many passengers are required to choose that particular fare.

The Tentative Duration is the number of minutes an unfinished booking will persist until it is automatically cancelled.

During this time the booking will be holding live availability.
The timer starts when the first tour is added to the shopping cart.
This duration should allow the customer enough time to complete payment after leaving the booking form.
A countdown timer is visible on the Finalise Booking page.
If the customer continues shopping, this timer does not restart.
The payment must be made before the booking expires to confirm the seats.

Language

Select the Language from the drop down list, to be used for calendar localisation. English is the default.

Enable collection of customer data

Enable collection of customer data to display the optional Subscribe/Opt-in option on the Check out page

Opt-in selection

Enable the Opt-in selection to set the opt-in checkbox to true by default on the Check out page

Contact

Primary Contact Domestic Phone - This is displayed in the footer. Any contacts details left blank will not be shown.
Primary Contact Email - This is displayed in the footer. Any contacts details left blank will not be shown.
Primary Contact Freecall Phone. This is displayed in the footer. Any contacts details left blank will not be shown.
Primary Contact International Phone. This is displayed in the footer. Any contacts details left blank will not be shown.
Primary Contact Name. This is the Business Name to be displayed in the footer. Any contacts details left blank will not be shown.

Cart Page

Suggested Tours Popup Enabled

Enable Suggested Tours Popup Enabled to display a modal (pop up window) of Suggested Tours as soon as the customer lands on the Cart. This is only displayed when there is one item in the cart (not 0 or 2+)

NB : The Suggested Tour Popup is not the same as the Suggested Tours Banner at the bottom of the Cart and Confirmation pages

Enable State Required to enforce the customer to provide their State.
Enable Postcode Required to enforce the customer to provide their Postcode.
Enable Origin Required to enforce the customer to provide their Origin.

Important Note: If any payment options are linked to a 3DS Payment line (currently Eway), then these site setting options for Postcode, State and Country are disabled so they cannot be made optional.
This enforces the collection of the fields for the Primary passenger on the payment pages

Source Required

Date

Start Date Offset

The Start Date Offset is the number of days from today that the calendar should start on.

Start Date

The Start Date is the date that the calendar should start on. This uses the day offset value once the specific date has passed or if the Start date is left blank/empty.

Exit

Exit Location

The Exit Location is the URL for the Exit Location button. Ensure that the appropriate protocol (http or https) is included in the exit location address.

Exit Name

The Exit Name is the name of the button that has the Exit Location URL on the Confirmation Page.

International Mobile Numbers

Each site has a default country code for international phone numbers.

Additionally, Staff can set a 2nd country to be displayed at the top of the list with the default code

Analytics

Google Tag Manager (GTM)

homepage: Website Tag Management Tools & Solutions - Google Tag Manager

The Google Tag Manager ID is the reference to the analytics code your have created in the Google Tag Manager tool. Google Tag Manager (GTM) is a free tracking tool and management platform that allows the user to add marketing tags, or snippets of code, to your website to track and collect marketing data. GTM allows users to easily implement tracking tags without modifying the code while improving the information gathering process.

Getting Started

To get started you will need a GTM account, please head over to Website Tag Management Tools & Solutions - Google Tag Manager and follow the steps to create an account and container with the target platform set to Web, example below.

Once signed in, you’ll want to locate your GTM ID, it should be in the top right hand corner of the screen as shown below.

Copy and paste your GTM ID into the “Google Tag Manager ID” form field located in the Site Settings “Analytics“ card and click Save.

Your ResPax Public Site will now embed your GTM ID and begin pushing events to Google Tag Manager.

Setting Up Tags

In GTM, tracking codes are implemented as Tags. So when you want to add Google Analytics 4 or Facebook’s Tracking Pixel you’d simply create a new tag for it and bind it to a Trigger (pageview, click, form submission, etc.) to fire on.

Tag Templates

Tag Templates are also available to help you get started, simply click on the Templates menu item and then click on Search Gallery as shown below.

Previewing and Debugging

Once you have setup your tags, you can click on the “Preview“ button in the to right hand corner of the screen and use the Tag Manager Preview Mode feature to test the changes you have made.

IMPORTANT! Be sure to include the site query parameter in the Website URL form field as shown below, otherwise your tag will not be detected.

Events

Aside from the default events GTM provides by default, we also push the following events to the dataLayer.

purchase

This event signifies when one or more items is purchased by a user. It’s data structure is based on the Google Analytics 4 purchase event.

{
  event: "purchase",
  transaction_id: 19538, // Booking id
  currency: "AUD", // Booking currency
  value: 430, // Booking total
  items: [
    {
      item_id: "2DAYTREK", // Tour / accommodation code.
      item_name: "2 Day Trek", // Tour / accommodation name.
      quantity: 2 // Sum of passengers.
    },
    {
      item_id: "FOODTOUR", 
      item_name: "Food Tour", 
      quantity: 1
    }
  ]
}