Content Fields

Content fields are used to personalize the Email/SMS body to include passenger and/or booking details. They are key information extracted from existing bookings.

“Passenger details” (1) are represented in “white” while “Booking details” (2) are represented in “blue”.

Please refer to the Content Fields Definition below to know more about what each of the content fields mean.

Instructions

To use the “Content Fields”, place your cursor where you want the field to be inserted in the email/SMS body. Simply click on any content button. Below is a sample email with a few content fields used.

Remember to add spaces, commas, hashtags and periods wherever you need them to be to ensure the message is correctly formatted (hint: add a space before each inserted field).

Below is the sample email received using content fields.

When using content fields to send one-off email/SMS, the error below is displayed when attempting to SEND if there is no “booking” identified.

To use any of the content fields for both email/SMS, all recipients must be using the Search By field. Only templates with no content fields can have contacts added manually or via the +Add button.

Content Fields Definition

Below are the definitions of each of the content fields.

Passenger Details

First Name: The guest/primary passenger’s first name

Last Name: The guest/primary passenger’s last name

Full Name: The guest/primary passenger’s full name

Guest Email: The guest/primary passenger’s email address

Guest Mobile: The guest/primary passenger’s mobile number

Guest Phone: The guest/primary passenger’s secondary phone number

Booking Details

Guest Amount: Total amount of guests/passengers

Qty Pax1: Total amount of Pax Type 1 (i.e. Adults)

Qty Pax 2: Total amount of Pax Type 2 (i.e. Infants)

Qty Pax 3: Total amount of Pax Type 3 (i.e. Children)

Qty Pax 4: Total amount of Pax Type 4 (i.e. FOCs)

Qty Pax 5: Total amount of Pax Type 5 (i.e. Udefs)

Confirmation #: The booking confirmation number

Check-In Confirmation: The parent confirmation number used to check in

Voucher Comment: The voucher comment on the booking

Tour Name: The name of the booked tour

Tour Description: The description of the booked tour

Tour Date: The calendar date on which the booked tour takes place

Tour Day: The day of the week on which the booked tour takes place

Pickup Location: The hotel name or other pickup location or meeting point

Pickup Time: The pickup time at the hotel or meeting point

Tour Levy: Tour information from the Levy Description tab of the booked tour

What To Bring: Tour information from the Additional Information tab of the booked tour

Tour Inclusions: Tour information from the Inclusions tab of the booked tour

Booking Total: The total price of the booking

Balance Due (Date): The tentative expiry date of the booking

Co. Name: The Tour owner’s name

Co. Phone: The Tour owner’s phone number

Co. Email: The Tour owner’s email address